Charlotte Immaculate Services General Rental Agreement and Policies

1. This agreement/email confirmation is a CONTRACT between Charlotte Immaculate (CIS) and the customer for hire of the service and pertains specifically to the performance by the customer in the vehicle.

2. All reservations will be charged $150 non-refundable deposit, $250 for sprinter and mini bus reservations. The balance shown on initial confirmation will be charged in full the day of your scheduled ride. any overtime charges will be run 24-72 hours after your run.

3. Any changes to pick up time within 24 hours may be subject to charges from original pick up time at the discretion of Charlotte Immaculate.

4. CIS is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by them or any members of their party.

5. A fee of $200.00 for each carpet or seat burn OR excessive clean up due to spills on carpet or seats. Sanitation fee is $300.00 for anyone who loses their control of bodily functions in the vehicle for hire.

6. No Drugs or Alcohol allowed except Beer, Wine or Champagne when all passengers are 21 or older in North Carolina. All CIS vehicles are Non Smoking. Any law enforcement fines issued to the driver or passengers dealing with Alcoholic beverages will be paid for by the customer.

7. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s).

8. Overtime charges will apply once your prearranged time has expired in 1/4 hour increments.

9. Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.).

10. Not responsible for articles left in the vehicle.

11. Receipt of this confirmation in any form, Ex. email/US Mail allows CIS to run the balance due and any overtime on the credit card given at time of reservation or any 3rd party credit card if all amounts due are not already paid.

12. Vehicles cannot be loaded beyond seating capacity. Runs cancelled within 7 days will be charged the full balance due if your vehicle cannot get rebooked.

Cancellation Policies by Rental Type

1. Hourly Rentals – Cancellation of your event/concert does NOT change our cancellation policy. All rentals over $350 will be charged a cancellation fee of $200 when cancelled prior to 7 days before the event date.

2. All Towncar/SUV reservation cancellations will be charged a $25 booking fee when canceled prior to 24 hours before the pick up time.

3. Party Bus – Cancellation of your event/concert does NOT change our cancellation policy. All rentals over $400 will be charged a cancellation fee of $200 when cancelled prior to 14 days before the event date.

Transportation Policies:

1. Safety. Seat belts are extremely effective in preventing injuries and loss of life; therefore, the rider/s agree to wear a seat belt while traveling in Charlotte Immaculate vehicles.

2. Changes. Due to the scheduling of drivers and vehicles, changes may be made up to 24 hours before your ride. Changes made within 24 hours may result in additional fees.

3. Cancellations. Transportation is scheduled based on the availability of our drivers and vehicles, therefore cancellations must be made 24 hours in advance. If a cancellation occurs within 24 hours, 50% of the service will be charged to the card on file.

4. Travel Surcharge. For journeys beyond a 15-mile radius from Charlotte, there will be an additional charge of $25 for every subsequent 15 miles.

5. Wait Time. A wait time fee of $1.50 per minute will be charged if the driver waits more than 15 minutes past the scheduled pick-up time.

6. Wait Time (Airports). A wait time fee of $1.50 per minute will apply if the driver waits longer than 30 minutes for domestic flights or 60 minutes for international flights, calculated from the time the flight has landed.

Please email Joe McDonald ([email protected]) for any questions, changes, or additions. We will be happy to assist you.